Customer Success Manager:
Company Overview
Dakota is a fast-growing, innovative leader in the investment management industry. Through Dakota Marketplace, our premier data-enrichment and content platform, we empower investment managers with qualified leads, solving the critical challenge of identifying the right buyers for their products.
At Dakota, our people drive our success. Based in Philadelphia, we offer a hybrid work environment, combining the benefits of in-office collaboration with the flexibility of remote work. We take pride in cultivating a unique, values-driven culture built on collaboration, respect, and growth.
Job Description: As a Customer Success Manager at Dakota, you will cultivate strong client relationships with customers, ensure clients maximize the value of our platform, and drive retention and growth. This role is based in Philadelphia, PA, with the expectation of occasional travel.
Major Responsibilities
The Customer Success Manager will be expected to
- Manage a portfolio of customers, delivering consistent value throughout their lifecycle.
- Provide tailored training sessions to enhance platform confidence and engagement.
- Offer strategic guidance on platform best practices.
- Resolve customer issues independently or collaboratively, using creativity and curiosity.
- Conduct regular account reviews, maintaining high levels of communication and engagement.
- Foster customer advocacy through referrals, case studies, and analytics.
- Analyze customer data to identify opportunities and risks.
- Ensure seamless contract renewals.
- Uphold high standards of performance in a collaborative team environment.
- Consistently go above and beyond to ensure customer success.
Preferred Qualifications
The Customer Success Manger at minimum should:
- Experience: 2-5 years in a Customer Success role, preferably in SaaS.
- Proven Results: Track record of driving customer retention and growth through outstanding service.
- Skills: Exceptional communication and organizational skills, with the ability to prioritize and handle escalations diplomatically.
- Tech-Savvy: Proficiency with CRM and customer retention tools.
- Collaborative: A self-motivated, energetic team player who thrives on solving problems creatively.
- Industry Knowledge: Experience in investment management is a plus.
- Education: Bachelor’s degree (BA/BS).
Why Join Us?
- A hybrid work environment combining in-office collaboration with remote flexibility.
- Unlimited PTO to support a healthy work-life balance.
- Comprehensive health, dental, and vision benefits.
- A vibrant, collaborative, and values-driven culture where your contributions truly matter.
About Dakota:
Dakota is an 80-person team dedicated to helping investment firms grow. Since 2006, we’ve raised over $25 billion for six firms and, in 2019, launched Dakota Marketplace - a global database used by over 1,100 investment firms and 5,000 fundraisers to keep sales data updated in real-time and focus on connecting with investors.
Our mission is simple: help others achieve their goals. Rooted in service and kindness, we prioritize our team and partners to drive shared success and growth. We are looking to add a new team member to our team located in Philadelphia, Pennsylvania.
