While it might be true that with most software platforms, the relationship begins and ends when you sign your contract. With Dakota Marketplace, signing your contract and becoming a member is just the beginning of your partnership.
At Dakota, we make customer support our priority, and have done so since Marketplace's inception in 2019. When you become a Dakota Marketplace member, you are starting a partnership that is highly personalized and tailored to your specific needs.
From the moment you sign your contract, you are assigned a dedicated Customer Success Manager (CSM) who is committed to ensuring your team gets the most out of the Marketplace platform.
In this article, we will outline what you can expect from our Customer Success team when you become a Marketplace member. By the end of the article, you'll have a complete understanding of how our team works to support you from onboarding to the day to day and beyond.
Additionally, any time you add an additional user to your team, we will set up a training session to get your teammate up and running in Marketplace as soon as possible.
Finally, with every year that you renew your Marketplace membership, we will set up a quick "refresher" onboarding meeting to ensure that you’re starting the new year off strong and getting the most from the platform.
We will say it time and time again, a partnership with Dakota is not a business deal, it’s a personalized relationship from the moment you sign your contract. You’ll have our entire Customer Success team ready, and eager to help your team leverage fundraising.
Ready to experience what it means to be a Dakota Marketplace member? Start your free trial of the platform today!
Written By: Morgan Holycross, Content Marketing Associate
Morgan Holycross is the Marketing Associate at Dakota.
November 30, 2021
November 28, 2023
925 West Lancaster Ave
Bryn Mawr, PA 19010
Tel: (610) 642-1481